Returns
Policy
Our commitment to your satisfaction and the care we put into every transaction.
Our Commitment
At Dolores Silicone, we take great care in crafting every reborn doll to the highest standard. We want you to be completely satisfied with your purchase. Due to the handcrafted and intimate nature of our products, our returns policy is as follows:
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order. To process your claim, please provide:
- Your order reference number
- A description of the damage or defect
- Photographs clearly showing the issue
We will review your claim and, if approved, offer you a replacement or a full refund at our discretion. We may request that the item be returned to us for inspection.
Change of Mind
As every Dolores Silicone reborn baby is a unique, handmade creation, we cannot accept returns for change of mind, buyer's remorse, or personal preference. We encourage you to carefully review all product photographs and descriptions before placing your order.
How to Start a Return
- Contact us via WhatsApp or by email at support@doloressilicone.com
- Provide your order reference and the reason for the return
- Wait for our response with instructions before sending any item back
Do not send items back without contacting us first, as we cannot accept unsolicited returns.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Items that have been used, washed, or altered in any way
- Items without their original packaging (unless damaged)
- Custom or made-to-order pieces
- Gift cards
Contact Us
If you have any questions about our returns policy, please contact us via our Contact page or by WhatsApp.